Enterasys Matrix E7 Setup Guide download pdf (Page 20)

Getting Help

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1.3 GETTING HELP

For additional support related to the Matrix E7 chassis or this document, contact Enterasys

Networks using one of the following methods:

Before contacting Enterasys Networks for technical support, have the following information

ready:

• Your Enterasys Networks service contract number

• A description of the failure

• A description of any action(s) already taken to resolve the problem (e.g., changing mode

switches, rebooting the unit, etc.)

• The serial and revision numbers of all involved Enterasys Networks products in the network

• A description of your network environment (layout, cable type, etc.)

• Network load and frame size at the time of trouble (if known)

• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

• Any previous Return Material Authorization (RMA) numbers

World Wide Web http://www.enterasys.com/

Phone (603) 332-9400

FTP ftp://ftp.enterasys.com

Password your email address

To send comments or suggestions concerning this document, contact the Technical Writing

Department via the following email address: [email protected]

Make sure to include the document Part Number in the email message.

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Enterasys Matrix E7 Setup Guide Page 20