Enterasys RBT-4102 Specifications download pdf (Page 161)

RoamAbout RBT-4102 Wireless Access Point Configuration Guide B-1

Troubleshooting

Troubleshooting Steps

Checkthefollowingitemsbeforecontactingtechnicalsupport.

1. Ifwirelessclientscannotaccessthenetwork,checkthefollowing:

a. BesuretheaccesspointandthewirelessclientsareconfiguredwiththesameServiceSet

ID(SSID).

b. Ifauthenticationorencryptionareenabled,ensurethatthewirelessclientsareproperly

configuredwiththe

appropriateauthenticationorencryptionkeys.

c. IfauthenticationisbeingperformedthroughaRADIUSserver,ensurethattheclientsare

properlyconfiguredontheRADIUSserver.

d. IfauthenticationisbeingperformedthroughIEEE802.1x,besurethewirelessusershave

installedandproperlyconfigured802.1xclientsoftware.

e. IfMACaddressfilteringisenabled,

besuretheclient’saddressisincludedinthelocal

filteringdatabaseorontheRADIUSserverdatabase.

f. Ifthewirelessclientsareroamingbetweenaccesspoints,makesurethatalltheaccess

pointsandwirelessdevicesintheExtendedServiceSet(ESS)areconfiguredtothesame

SSID,andauthentication

method.

2. IftheaccesspointcannotbeconfiguredusingTelnet,a Webbrowser,orSNMPsoftware:

a. BesuretohaveconfiguredtheaccesspointwithavalidIPaddress,subnetmaskand

defaultgateway.

b. IfVLANsareenabledontheaccesspoint,themanagementstationshouldbeconfigured

tosendtaggedframes

withaVLANIDthatmatchestheaccesspoint’snativeVLAN

(Referto“RadioInterface”onpage 4‐56).However,tomanagetheaccesspointfroma

wirelessclient,theAPManagementFiltershouldbedisabled(Referto“FilterControland 

VLANs”onpage 4‐18.)

c. Checkthatyouhavea

validnetworkconnectiontotheaccesspointandthattheEthernet

portorthewirelessinterfacethatyouareusinghasnotbeendisabled.

d. IfyouareconnectingtotheaccesspointthroughthewiredEthernetinterface,checkthe

networkcablingbetweenthemanagementstationandtheaccesspoint.Ifyou

are

connectingtotheaccesspointfromawirelessclient,ensurethatyouhaveavalid

connectiontotheaccesspoint.

e. Ifyoucannotconnectusing Telnet,youmayhaveexceededthemaximumnumberof

concurrentTelnetsessionspermitted(i.e,foursessions).Tryconnectingagainatalater

time.

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Enterasys RBT-4102 Specifications Page 161